This privacy statement (the “Privacy Statement”), together with our Terms of Use, explains how Randox Laboratories-US Ltd and its affiliates (“Randox”) collect information from or about you (“you” or “your”) when you visit the websites or any applications, social media networks, interactive features, and other services that link to this Notice (the “platforms”), and how we use, maintain, protect and disclose that information.
This Privacy Statement does not apply to information that is considered Protected Health Information (PHI), as defined by Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), for this information please refer to our HIPAA Notice of Privacy Practices. [For more information on Randox’s use and disclosure of information collected about or from residents of California and Virginia, please see our California and Virginia Privacy Policy. The California and Virginia Privacy Policy supplements this Privacy Statement. If there is any conflict between this Privacy Statement and the California and Virginia Privacy Policy, the California and Virginia Privacy Policy will control solely with respect to information relating to residents of California and Virginia. If you are a resident of California or Virginia, you acknowledge our California and Virginia Privacy Policy.]
This Privacy Statement applies only to information collected on the Website. It does not apply to information collected on any third-party site that may link to or be accessible to the Website over which We have no influence or control. The use of other sites, or the submission of information to other third-party sites is at Your own risk and is subject to their privacy statements and policies.
Randox may collect information about you including non-personally identifiable information and/or “Personal Information”, which is information that may identify, relate to, describe, or be capable of being associated with or reasonably linked, directly or indirectly, with a particular identified or identifiable person or household.
Personal Information we might collect includes data such as the following:
- Unique identifiers, name, postal address, online identifier, email address, account name, or other similar personal identifiers.
- Protected classification characteristics under applicable laws, age, race, ancestry, national origin, medical condition, physical or mental disability, sex (including gender, pregnancy and related medical conditions), genetic information (including familial genetic information).
- Commercial information, such as records of products or services purchased or obtained, or correspondence from you.
- Your billing information, transaction and payment card or other payment method information, bank account and payment details.
- Usage information and other similar network activity, such as browsing history, device ID, search history, Internet Protocol address, information on your interaction with a website, device geolocation, application type and version, or advertisements placed and ad interactions.
We obtain the information listed above:
- Directly from you, from documents or forms you provide to Randox, or preferences you express or provide when accessing our services;
- Indirectly from you, such as by observing your activity when receiving, using, or accessing our services;
- Automatically from you, such as through the use of tracking technologies and other cookies as you use our digital services, including Randox websites and mobile applications; or
- From third-parties, such as to monitor and analyse the use of our websites, mobile applications, for payment processing, or other third-party vendors that Randox use to provide services to you, including websites and mobile applications through the course of providing services to you or jointly with Randox;
- Google Analytics: the Randox website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of the website and compile reports on activity on randoxhealth.us. Google may also transfer this information to thirds parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
We do not consider Personal Information to include information that can no longer be used to identify a specific natural person, whether in combination with other information or otherwise. For example, de-identified or aggregated consumer information.
Additionally, the following types of information are not considered Personal Information:
- Publicly available information from government records; or
- Information excluded from the applicable data privacy law’s scope, including but not limited to PHI covered by HIPAA, information derived from PHI that is de-identified in accordance with HIPAA, and personal information we handle in our capacity as a service provider to a business.
If we combine non-personally identifiable information with Personal Information, we will treat such information appropriately, but not all rights may apply to the non-personally identifiable information portion.
Where required by law, we may ask for your additional explicit consent to collect information considered to be sensitive personal information (ethnicity or health information). You may withdraw such consent at any time by contacting us at the details below.
We do not ask You to provide personal health care information to Us through our general website. We obtain personally identifying information about You only if You voluntarily choose to provide such information via correspondence with Us. Feedback forms used in Randox correspondence specifically request that You not include personal information such as user names, passwords, social security numbers, and private health information. Correspondence conducted via Randox feedback forms is stored on a third-party server and then downloaded by Randox personnel.
Various Randox webpages and programs give users the option to make electronic payment for services. Information from these bill payment links is not tracked or recorded but may be transmitted to independent third parties for payment processing.
We may be required by law to collect certain personal information about You or as a consequence of any contractual relationship We have with You. Failure to provide this information may prevent or delay the fulfilment of these obligations.
How Randox will use your information
Randox use your information for one or more of the following purposes:
- To fulfil the purposes for which the information was provided (e.g., to provide a service or perform on a contract); to identify you in order to respond to requests, provide services or products, personalise information we provide to you, or otherwise as described below;
- To communicate with you about your account or our relationship, such as making announcements about the Platforms or Randox Privacy Policies and Terms;
- To design, improve and administer Randox Platforms;
- To improve our products and services;
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and Randox;
- For testing, research, analysis and product development on a Public Interest basis;
- To provide you with electronic messages consisting of alerts, reminders, event registrations and other notices concerning our products or services , appointments, events, or news that may be of interest to you;
- As necessary or appropriate to protect the rights, property or safety of Randox or others;
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations;
- As described to you when collecting you information directly or as otherwise set forth under applicable law.
Worldwide Transfer of your personal information
Your personal information may be transferred to, stored, and processed in a country other than the one in which it was provided, including the U.S. Randox will use mechanisms for any such transfer as required under applicable law. If you have questions concerning the transfer of your information, please contact Randox using the contact details set out below.
Types of cookies Randox use
Advertising Cookies
Advertising cookies are placed on your computer by advertisers and ad servers to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Site and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any User Data about you.
Analytics Cookies
Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.
Our Cookies
Our cookies are “first-party cookies” and can be either permanent or temporary. These are necessary cookies, without which the Site will not work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser but may affect the functionality of the Site.
Personalisation Cookies
Personalization cookies are used to recognize repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site.
Site Management Cookies
Site management cookies are used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.
Third-Party Cookies
Third-party cookies may be place on your computer when you visit the Site by companies that run certain services we offer. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser.
Performance and Functionality Cookies
These cookies are used to enhance the performance and functionality of our websites but are non-essential to their use. However, without these cookies, certain functionality (like videos) may become unavailable.
Analytics and customisation cookies
These cookies collect information that is used either in aggregate form to help us understand how our websites are being used or how effective our marketing campaigns are, or to help us customize our websites for you.
Media cookies
These are cookies that have not yet been categorized. We are in the process of classifying these cookies with the help of their providers.
Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site. For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links:
- Apple Safari
- Google Chrome
- Microsoft Edge
- Microsoft Internet Explorer
- Mozilla Firefox
- Opera
- Android (Chrome)
- Blackberry
- Iphone or Ipad (Chrome)
- Iphone or Ipad (Safari)
In addition, you may opt-out of some third-party cookies through the Network Advertising Initiative’s Opt-Out Tool.
In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Site to help customize the Site and improve your experience. A “web beacon” or “pixel tag” is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited pages and viewed emails and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.
Disclosures
We may share Your Personal Information with agents, contractors, or partners of Randox in connection with services that these individuals or entities perform for, or with, Randox . We may, for example, provide Your information to agents, contractors, or partners for hosting Our databases, for data processing services, or so that they can mail You information that You requested.
Randox will disclose Your information in response to duly authorized information requests of any law enforcement agency, court, regulator, government authority, or other third party, where We believe such disclosure is necessary to comply with a legal or regulatory obligation, or otherwise to protect Our rights or the rights of any third party, including to identity or locate anyone for the prevention or detection of crime or the apprehension or prosecution of offenders. You waive and hold Us harmless from any claims resulting from such disclosures and from any actions taken as a consequence of investigations by either Us or law enforcement authorities.
We will also transfer your information to a third party in connection with the sale, assignment, or other transfer of Our business to which the information relates.
We also share aggregate, non-personal information about Website usage with affiliated and unaffiliated third parties.
Retention of information
Randox retains your information only for as long as is necessary for our legitimate business purposes. We will retain and use your personal information to the extent necessary to comply with our legal, accounting, or obligations, resolve disputes and enforce our legal agreements and policies.
Safety and Security of Information
Randox takes all appropriate steps to safeguard the security of your personal information. Our systems are ISO 27001 certified which means that we follow top industry standards for information security. We also have procedures in place to deal with any suspected data security breach where we are legally required to do so. We cannot, however, ensure or warrant the security of information.
If you are registered and chose a password, user identification or any other information for registration, you are responsible for the maintaining confidentiality of this information and you should not divulge this information to anyone. Randox are not liable for this information being used by someone else. We request that you notify Randox immediately if you become aware of any unauthorised use of your information (password, user id, or registration information).
Randox has the right to disable any user information, whether chosen by you or decided by Randox, at any time to safeguard your account and data.
Links to other sites
Randox platforms may be accessed from or contain links to other websites, that we do not own or maintain. These links may contain their own privacy policy, Randox is not responsible for the content or privacy practices of this website. Randox does not endorse or make any representations about third-parties sites and subsequent privacy policies.
Rights to personal information
You may have certain rights regarding your personal information, subject to local law. These rights may include the right to;
- Access your personal information;
- Rectify the information Randox hold about you;
- Erase your personal information;
- Restrict Randox use of your personal information;
- Object to use of your personal information;
- Receive your personal information in a usable electronic format and transmit it to a third party (right to data portability); and
- Lodge a complaint with your local data protection authority if one exists in your country.
Updates and Changes
Randx may update this Privacy Statement from time to time, the updated policy will be available on this page. Updates are effective from the date on which they are uploaded and posted onto the Randox website.
How to Contact Us
- With your support Randox will keep User Data accurate and up-to-date. You may request to remove, amend or correct your User Data. Please notify us of your wishes to do so.